Frequently asked questions

Can I visit your store?
No. DOYIN LONDON is an online only store with no physical shops at present.

How can I contact you?
Please send us an email at hello@doyinlondon.com. We will respond within 48 hours. Alternatively, you may use the contact form on our Contact us page or the chat feature at www.doyinlondon.com. You may also write to us in the traditional way at Slington House, Rankine Road, Basingstoke, RG24 8PH. We do not have a telephone number due to our online only nature.

What payment options are available?
We currently only accept Card payments and Bank transfer.

Can I cancel, change or amend my Order?
We do not accept order changes or amendments, however, we are happy to cancel orders within the first 24 hours of order confirmation for a cancellation fee of £5 per item to cover bank charges and payment processing fees incurred when you originally placed your order. Cancellations after this time is not possible as all orders are processed and sent for production/packing automatically within 24 hours.

Do you accept instalmental payments?
We are able to work out an instalmental payment plan for bulk orders of 7 Bridesmaids and above. Kindly send us an email for more information.

Can I order smaller or bigger sizes?
Our production facility can accomodate from UK sizes 4 up to Size 24. Therefore, if a size that you require is not listed on our website, kindly send us an email to enquire and we'll be happy to confirm whether your chosen design is available in your required size. This process takes 2-6 weeks on average and attracts a Special order fee of £20 per item.

Rest assured that all garments are made with quality, fit and comfort at the forefront of the process and are individually checked for quality assurance before being dispatched. Please send us an email to learn more.

When should I order Bridesmaid dresses / group orders?

• We strongly recommend placing orders at least 6 months in advance of your event date due to unprecedented production/shipping delays, stock availability or alterations.
• For group orders, please purchase all dresses at the same time. This is to ensure that dresses are made from the same fabric batch and delivered at the same time. Please note that dresses purchased individually may be manufactured from different fabric batches and have slight colour variances, therefore, please check all items carefully upon receipt and notify us within 7 days if there are any colour differences.

How do I find my size?
Please use our size chart to determine the size to order. We advise that you have your measurements taken professionally, however, a guide to help you take your own measurements if you wish to do so can be found here.

When do you restock?
We do not have exact restock dates for our items. However, if an item is currently sold out but is still listed on our website, it is likely to be restocked. Please complete the ‘Notify me’ form on the item you’re interested in and you’ll receive an email notification when it is restocked.

Why does my dress require alterations?
We are a special occasion online store and not a high street or fast fashion store. Therefore, like most other special occasion stores, alterations may be required by your tailor/seamstress to achieve your final desired fit.

Do you offer alterations?
No, we do not offer alterations and cannot recommend a seamstress.

When should I place my order?
We recommend ordering your Bridesmaids’ dresses or special occasion dresses at least 6 months before the wedding or event date to allow sufficient time for production, shipping and any potential alterations (by your local tailor or seamstress).

Do you offer fabric samples/swatches?
No, we do not offer fabric samples/swatches at present. However, there may be instances where we can share additional images or videos to help you get a better feel for the item of interest.